Frequently Asked Questions
Orders
You can download your invoice directly from your customer account. Go to your account and click on "Orders". Here you will see an overview of all your orders and you can download the invoice.
Unable to download your invoice?
Please contact us via the customer form. We are happy to help you. Click on "contact" to go to the contact form.
It may take a few minutes before you receive the confirmation of the order in your e-mail box. It is also possible that this e-mail(s) is being blocked by the spam filter of your e-mail program.
Still not received a confirmation email?
Do not hesitate and contact our customer service.
Click on "contact" and go to the contact form. Here you can send us a message with your question or comment. You can also reach us through various other channels!
This can be due to several factors, for example a connection error. It is also possible that something went wrong with the payment of your order. Start by looking at your bank statements to check whether everything went well with the debit.
Also it's possible that the product was not in stock at our warehouse, and we have canceled the order. If this is the case, you will receive a refund from us within 5 working days (depending on your payment method).
Would you like more information about your order?
Do not hesitate and contact our customer service.
Click on "contact" and go to the contact form. Here you can send us a message with your question or comment. You can also reach us through various other channels!
ATTENTION! Your order can only be canceled if it has not yet been shipped.
Contact us immediately if your order needs to be cancelled. This is very important as we aim to ship orders the same working day.
Please note the following:
• As soon as the order is canceled with us, we will refund the amount within 14 working days (depending on the chosen payment method).
• You cannot undo a cancellation. You can of course place a new order with us.
Where do I have to indicate that I want to cancel my order?
Click on "contact" and go to the contact form. Here you can send us a message that you want to cancel the order. Please include your order number and the name you used to place the order with your message. You can also reach us through various other channels!
ATTENTION! The delivery address of a current order can only be changed if it has not yet been packed and shipped.
Contact us immediately if the delivery address needs to be changed. This is very important as we aim to ship orders the same working day.
Click on "contact" and go to the contact form. Here you can send us a message to change your order. You can also reach us through various other channels!
ATTENTION! Your order can only be changed if it has not yet been shipped.
Contact us immediately if your order needs to be changed. This is very important as we aim to ship orders the same working day.
Click on "contact" and go to the contact form. Here you can send us a message to change your order. You can also reach us through various other channels!
Our products are usually in stock and you can order with confidence from our webshop! If our stock drops below 10 pieces, a stock status message will automatically appear on the product page
Have you received an email that the product is out of stock?
For example, it can sometimes happen that a counting error has been made in the warehouse. In such a case you can choose something else or you will receive your money back from us within 5 working days of the product that is not in stock (depending on your payment method).
How nice to hear that you want to place an order with us. Of course we would like to help you with this!
Choose the product(s) that you would like to order from us and click on the "Add to cart" button. Your product(s) has now been moved to your shopping cart. When you have finished shopping, go to your shopping cart and then proceed to checkout.
On the payment page you can pay as a user (with your account) or as a guest (if you prefer not to create an account). Make sure you entered your details correctly! Then choose one of the payment and delivery methods you want to use and then checkout by clicking on "Buy now".
As soon as the payment has been completed, you will be redirected back to the webshop and you will see that your order has been successfully placed. You will also receive a confirmation email from us that the order has been successful.
Can't order?
Do not hesitate and contact our customer service.
Click on "contact" and go to the contact form. Here you can send us a message with your order. You can also reach us through various other channels!